Submission email not being received

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    mdicare
    Asked on December 24, 2013 at 07:24 PM

    After Clients complete appointment forms and submitting it it does not go to my email address. Please help. Thanks..

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    ashwin_d
    Answered on December 25, 2013 at 02:03 AM

    Hello mdicare,

    Upon checking your form "Request an Appointment Form", I found that you have not selected the "Sender Email" and also you have not provided the "Recipient Email" address. That seems to be the reason of you not receiving your submission emails.

    You should select/add the "Sender E-mail" in your notification as this is required to be added for your notification alert to work.

    You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option. This guide should help you:

    https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!