What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Kan jag få bekräftelse på inkommande post via mejl?

    Asked by violetta on December 25, 2013 at 07:39 PM

    Hej, jag har två frågor:

    1. Jag har skapat ett formulär "Intresseanmälan" och  undrar om det finns möjlighet och om det finns hur går man tillvägga för att få skickat till sig ett meddelande via mejl då någon fyller i formuläret. Som det är nu så får endast den som fyller i ett mejl som bekräftelse. För mig är det dock ovetande att jag har fått en anmälan tills jag går på Jotform hemsida och kollar.

    2. På bekfräftelse mejlet får mottagare se ett namn Infocruise'13. Vad innebär det? Min fråga är också här om man kan ändra det till t ex mitt eget namn HERBAWAY.

    Tacksam för svar och God Fortsättning

    Violetta Schwarz

    POST JotForm style size font
  • Profile Image
    JotForm Support

    Answered by EltonCris on December 25, 2013 at 08:12 PM

    Hi Violetta,

    Please correct me if I've me if I've misunderstood your question. 

    Is your question all about the email notification that does not contain all the filled information? Are you saying that there are missing data on the email notification? If this is the case, recreating your email notification should fixed it. Just delete your existing notification and create a new one.

    Feel free to let us know if I've missed or misunderstood your question. Hope this helps. Thanks!

  • Profile Image

    Answered by violetta on December 25, 2013 at 08:23 PM
    Hi, thanks for your reply. I'm not good at English but I trying to translate via Google. I think you have misunderstood my question.
    1. The questionnaire that I have created is OK. The person who fills in get the confirmation that it has been filled in. My question is if there is the possibility that I get a message too every time someone fills out the form. As it is now I have to log on JotForm and check if someone has filled in. If there is the possibility that I can get automatic confirmation so my next question is how I can do it for it to work.
    2. On confirmation at the top are in big letters "Infocruise'13" and I wonder what that means and if it can stand my name instead or other words. The confirmation email also stands as a sender "undefined [noreply@jotform.com]." Could it be my name instead? If it can be so how can I make these changes?
    Regards
    Violetta

    ------------------------------------------------------
    HERBALIFE Business & Wellness Coach
    Violetta Schwarz, licens nr 07070188
    040-494918, 0706-494918
    www.herbaway.net
    min video
    http://www.toppjobb.se/
    Grow_Spread_31

    Från: JotForm Support Forum [mailto:jotform@jotmails.com]
    Skickat: den 26 december 2013 02:12
    Till: violetta@herbaway.net
    Ämne: Re: Kan jag få bekräftelse på inkommande post via mejl?

    A new response has been received:
    JotForm
    Answered by EltonCris
    Hi Violetta,
    Please correct me if I've me if I've misunderstood your question.
    Is your question all about the email notification that does not contain all the filled information? Are you saying that there are missing data on the email notification? If this is the case, recreating your email notification should fixed it. Just delete your existing notification and create a new one .
    Feel free to let us know if I've missed or misunderstood your question. Hope this helps. Thanks!
    View this thread on JotForm Support Forum Unsubscribe
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on December 25, 2013 at 09:07 PM

    Hi,

    Sorry about that and thanks for taking the time on translating your questions. I think I got it now, but before we can proceed on helping you this. Can you please provide to us the form URL you are referring to? I checked all your forms, and it has notifications with recipient emails so you should be receiving email responses via email when someone submits your form. Perhaps you are referring to the different form so please let us know the correct form URL or the form ID so we can check that form here.

    We'll await your reply. Thank you!

  • Profile Image

    Answered by violetta on December 26, 2013 at 06:05 AM
    Hello again and thank you for your reply. The form is linked to a website where people sign up for various activities. The website is called www.herbaway.org. When they click on if the are interest, they come to http://form.jotformeu.com/form/33555031426347. Is this what you mean?
    When I'm on my Jotform side, I copy the code from the Your form is here!: This is a direct link to your shape for Easier Distribution. Http://form.jotformeu.com/form/33555031426347. This address, I have linked to my website. I hope that must be right because you get into the right form.
    Sincerely.
    Violetta

    ------------------------------------------------------


    Från: JotForm Support Forum [mailto:jotform@jotmails.com]
    Skickat: den 26 december 2013 03:07
    Till: violetta@herbaway.net
    Ämne: [SPAM] Re: Kan jag få bekräftelse på inkommande post via mejl?

    A new response has been received:
    JotForm
    Answered by EltonCris
    Hi,
    Sorry about that and thanks for taking the time on translating your questions. I think I got it now, but before we can proceed on helping you this. Can you please provide to us the form URL you are referring to? I checked all your forms, and it has notifications with recipient emails so you should be receiving email responses via email when someone submits your form. Perhaps you are referring to the different form so please let us know the correct form URL or the form ID so we can check that form here.
    We'll await your reply. Thank you!
    View this thread on JotForm Support Forum Unsubscribe
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 26, 2013 at 07:35 AM

    Hello Violetta,

    Upon checking your form, I found that you have only added a auto responder in your form. That is the reason the person who fills the form, gets the submission email (auto responder email). 

    If you also want to receive the submission emails, you need to add a notification email. Here is a guide which should help you setup notification emails:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    In your auto responder email template, the subject line has the text "Infocruise'13" and that is the reason you see this text in your auto responder emails. Here are the steps to change the email template subject line:

    1. Load your form in editor.

    2. Click on "Setup & Embed"

    3. Click on "Email Alerts" and then click on the "Thank you" auto responder

    4. In the "Compose Email" window, you can edit the subject of the email template:

    Hope this helps.

    Do get back to us if you have any question.

    Thank you!

  • Profile Image

    Answered by violetta on December 26, 2013 at 08:36 AM
    Hello again,
    I hope you will bear with me. I have now made ​​all the changes and there's only one thing left that I cannot handle.
    When the customer receives an automatic reply can be seen still text undefined [noreply@jotform.com]. That it stands JotForm does not do anything even though it should be my e-mail instead. but the worst part is that it says UNDEFINED. It can make people do not read the mail. Are you up to the last statement to me? Giant thanks.
    Violetta

    Från: JotForm Support Forum [mailto:jotform@jotmails.com]
    Skickat: den 26 december 2013 13:36
    Till: violetta@herbaway.net
    Ämne: [SPAM] Re: Kan jag få bekräftelse på inkommande post via mejl?

    A new response has been received:
    JotForm
    Answered by ashwin_d
    Hello Violetta,
    Upon checking your form, I found that you have only added a auto responder in your form. That is the reason the person who fills the form, gets the submission email (auto responder email).

    If you also want to receive the submission emails, you need to add a notification email. Here is a guide which should help you setup notification emails: http://www.jotform.com/help/25-Setting-Up-Email-Notifications
    In your auto responder email template, the subject line has the text "Infocruise'13" and that is the reason you see this text in your auto responder emails. Here are the steps to change the email template subject line:
    1. Load your form in editor.
    2. Click on "Setup & Embed"

    3. Click on "Email Alerts" and then click on the "Thank you" auto responder

    4. In the "Compose Email" window, you can edit the subject of the email template:

    Hope this helps.
    Do get back to us if you have any question.
    Thank you!
    View this thread on JotForm Support Forum Unsubscribe
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 26, 2013 at 09:02 AM

    Hello Violetta,

    Please accept my apology. I missed to answer that part of your question.

    If you do not want to send emails from noreply@jotform.com, you can also setup a custom "Sender E-mail" option. These guide should help you:

    https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

     

    Upon checking your form, I found that you have input the "Sender Name" as "undefined" and that is the reason you see that in submission emails. Here are the steps to change it:

    1. Load your form in editor.

    2. Click on "Setup & Embed"

    3. Click on "Email Alerts" and then click on the "Thank you" auto responder

    4. In the "Compose Email" window, click on on the "Reply-To and Recipient Settings"

    5. Here you can input the "Sender Email" :

    Hope this helps you.

    Do get back to us if you have any questions.

    Thank you!