Having issues with verifying account

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    Ana Carla Pereira 
    Asked on May 11, 2021 at 03:51 PM

    Hi,

    Each time I log in, I receive the message to verify my email address, altough I already did it about 10 times.

    Can you please help me out as I urgently need to work with Jotform forms?

    Thanks in advance,

    Carla

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    Cecile_A
    Answered on May 11, 2021 at 08:51 PM

    Hello Carla,

    To clarify, does the email verification message appear when you log in successfully? Or are you not able to login in the first place then the email verification message appears?

    Looking forward to your reply.

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    Ana Carla Pereira  
    Answered on May 12, 2021 at 01:37 AM

    Hi Cecile,


    Thé question appears each Time I am successfully logged in

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    Amin_N
    Answered on May 12, 2021 at 03:59 AM

    Hi again,

    I logged into your account and wasn't shown the message.

    Also, I can confirm that your current registered email address is already verified.

    Do you get the same result with different browsers?

    Please give it a try and let us know how it goes.

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    Ana Carla Pereira Duarte de Jesus 
    Answered on May 12, 2021 at 04:14 AM

    This is just crazy,

    Now it says my password is not ok, it is the same password I used last evening that worked fine and that I have saved on my browser...

    Please help me out, I have the same issue with different browsers yes

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    anarosapereira
    Answered on May 12, 2021 at 04:17 AM

    I changed the password, Again...

    and again I am obliged to verify my email address


    1620807445_609b8f153bf8a_Capture.PNG

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    ashwin_d
    Answered on May 12, 2021 at 05:29 AM

    I am sorry for the trouble caused to you. I did check your account and as per our logs, your email is already verified. You should not see the message to verify your email address.

    I would suggest you to please sign out from your account and then sign in again to see if it still displays the message to verify your email address. If the issue persists, we will escalate it to our backend team.

    We will wait for your response.

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    anarosapereira
    Answered on May 13, 2021 at 06:28 AM

    Hi Ashwin,


    Unfortunately same issue after logging off/in

    Please help me out ASAP1620901711_609cff4f4ae5a_CaptureVerify.P


    Br,

    Carla

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    Rosa_C
    Answered on May 13, 2021 at 08:01 AM

    We apologize for inconvenience. The issue had been reported to the backend team already and we're now working to restore the service.

    We will notify you here and in your email at once when fixed.


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    anarosapereira
    Answered on May 17, 2021 at 03:44 AM

    Hi All,


    Any news?

    I really need Jotform


    Kind regards,

    Carla

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    ashwin_d
    Answered on May 17, 2021 at 05:12 AM

    Unfortunately we have not received any update from our backend team yet. I am sending a note to the assigned team. We will get back to you as soon as we have any update from them.


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    Ana Carla  
    Answered on May 25, 2021 at 12:37 AM

    Hi all,

    Thi is taking some time now, any news???s

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    ashwin_d
    Answered on May 25, 2021 at 02:56 AM

    I am sorry for the trouble caused to you, but we have not received any update from our backend team. I am sending a message to the assigned team again asking for an update. We will get back to you as soon as there is any update.

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    Ana Carla Pereira Pereira 
    Answered on June 08, 2021 at 08:59 AM

    Hi all,


    Almost one month and still no feedback?

    Can you please provide me an update or solution, this is unacceptable


    Carla

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    Lorenz_A
    Answered on June 08, 2021 at 09:51 AM

    Hi,

    We apologize for the inconvenience.

    Sadly, we haven't received any feedback yet from the assigned team.

    I have sent the assigned team a follow-up message, and hopefully, we can get an update from them this time. Once there's an update available, we'll let you know here immediately.

    Thank you for your patience and understanding.