What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Im trying to change my credit card but its not showing after I add. I also recieved an email from pimus and it gave me a user name but no password

    Asked by ThomasCoughlin on December 27, 2013 at 09:18 AM
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    JotForm Support

    Answered by jonathan on December 27, 2013 at 09:33 AM


    Your previous paid subscription had already expired.

    You can upgrade your current FREE plan to paid plan. 

    Do the ff: steps to change credit card details and upgrade your plan.

    1. Make sure you are logged in to your JotForm account
    https://www.jotform.com/login (use this link)

    2. While logged in, go to Accounts Billing page or use this shortcut link https://www.jotform.com/myaccount/billing

    3. You can now upgrade using the 'Switch Plan' button in the page.

    4. On the payment procedure use your new credit card details.

    Inform us if you need assistance.