not getting Notification emails

  • Profile Image
    Asked on December 27, 2013 at 11:08 AM


      Were not getting submissions emailed to us. please help

    Thank you!

  • Profile Image
    Answered on December 27, 2013 at 02:15 PM
    Hello We are still not receiving our orders from jotform there must be a way to fix this, we have not had any problems for the last 6 months and now within the last 2 weeks we can not receive our orders and we haven't change nothing, doesn't make no sense. please help
  • Profile Image
    Answered on December 27, 2013 at 03:05 PM

    In the first place, your email provider considered email notification(s) as spam, so that your email address was added to our bounced list. Since EliezerN removed your email address from the bounced list, the messages are being sent:

    Please check your Spam/Junk folder. You can also contact Networksolutions Support to see if they can help you with whitelisting email notification, so that they will not be considered as spam on your side.