What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why do is the program not remembering my user and password?

    Asked by Tom Gille on June 21, 2011 at 05:59 PM

    I have to reset my password every time. Then it takes a whil for you to send me the info. Please fix the glitch

  • Profile Image

    Answered by allanftd on June 22, 2011 at 03:49 AM

    Hi Tom,

    Thank you for bringing this to our attention and we apologize for the inconvenience. Could you please clear your cache and cookies and try to log in again? 

    Just a friendly reminder also, usernames and passwords are case sensitive so make sure letters are in the correct case when you enter. And make sure that you're using the current one (considering you have reset your password a lot of times already). 

    Here are some links I thought you will find useful:


    1. How to clear your browser's cookies - http://www.wikihow.com/Clear-Your-Browser%27s-Cookies

    2. Clear cache guide - http://www.bnl.gov/itd/webapps/browsercache.asp

    3. Clearing passwords saved in your browser - http://www.krbx.net/help-with-your-computer/clearing-browser-saved-passwords.html


    We hope you find this information useful. Thank you for using JotForm!