Not delivered notification

  • Optimizetools
    Asked on May 13, 2021 at 12:15 PM
  • Optimizetools
    Replied on May 13, 2021 at 12:16 PM

    Hi,


    Is it possible to have a notification when a autorespoder e-mail is no delivered?

    Than you!

  • Bojan Support Team Lead
    Replied on May 13, 2021 at 1:39 PM

    Greetings.

    Unfortunately, it is not possible to receive notification if the Autoresponder is not delivered. However, we would be happy to try to resolve the problem with the emails. Can you please let us know does this happens with all forms? Could you please let us know the ID of a submission where the Autoresponder is not sent so we could check our email logs to see if there are any problems?

    You can click here to see where to find the submission ID.

    Thank you for your cooperation.

  • Optimizetools
    Replied on May 13, 2021 at 5:03 PM

    Hi,

    I do not have any issue with the e-mails, I'm sending vouchers and I would like to be shure that the client receives them.

    Thank you!

  • Mike_G JotForm Support
    Replied on May 13, 2021 at 9:26 PM

    We are glad to know that you are not having any issues with the email alerts set up on your form.

    With regards to your requirements, perhaps you can try setting up Webhook so you can get notified when the email alerts on your form failed to be sent. You can find more information about it here — https://www.jotform.com/help/248-webhook-php-script-examples#bounce-notifier