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  • Profile Image

    Is there something wrong with the conditional formatting?

    Asked by paulalexanderbreen on December 28, 2013 at 07:13 AM

    Hi

     

    I've just cloned a form and am rearranging the conditional formatting, but nothing seems to be saving. Is there a problem your end?

     

    regards

     

    Paul

    problem rearranging and
  • Profile Image

    Answered by paulalexanderbreen on December 28, 2013 at 07:28 AM

    Hi 

    It's worse than i thought, no matter how many times i save any ammendments to the form none of the changes are being saved.

    Regards

    Paul

  • Profile Image

    Answered by paulalexanderbreen on December 28, 2013 at 09:09 AM

    Hi 

    I thought I'd leave it for an hour or so to see if you were updating anything your end

    Just tried it again and now every time i enter a condition it enters it twice?? If i delete either of the duplicates it deletes them both?

    Any suggestions

    Regards

    Paul

  • Profile Image

    Answered by Cesar on December 28, 2013 at 11:20 AM

    Hello, I have performed a clone of your form and I am able to make & save changes to it. Kindly verify the example form provided and clone it if needed. Do let us know if you need further assistance, thank you.

     

    Example Form: http://form.jotformpro.com/form/33614187165961

     

    Related Article:

    How-to-clone-an-existing-form-from-a-URL 

  • Profile Image

    Answered by paulalexanderbreen on December 28, 2013 at 01:28 PM

    Hi Cesar

    I'm sorry to say it still isnt working.

    it's still makling two of the same conditions everytime i make a condition and they arent working properly either

    this is very worrying as its quite an important form

    Regards

    paul

  • Profile Image

    Answered by paulalexanderbreen on December 28, 2013 at 01:32 PM

    I've just added one condition to show you what is happening

    As you will see I've added one condition and it has come up twice

  • Profile Image
    JotForm Support

    Answered by KadeJM on December 28, 2013 at 03:17 PM

    So if I am understanding your problem basically when you are making a condition on your form it is replicating or deleting and also not working on your form. Is that correct? I tried to replicate this on a clone of your form but my results were the same as my colleagues above and the form seemed to work fine. I've cleared your form cache for you on your end so can you please check this on your end one more time.

  • Profile Image

    Answered by paulalexanderbreen on December 28, 2013 at 04:02 PM

    Hi Kade

    you got it!

    just tried it again and still the same problem?

    And another problem now is that it isnt recognising the right fiels

    Regards

    Paul

  • Profile Image

    Answered by paulalexanderbreen on December 28, 2013 at 04:04 PM

    Hi Kade

    youve got it right.

    just tried it again and still the same problem, plus now it isnt recognising the correct fields

    regards

    Paul

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    Answered by paulalexanderbreen on December 28, 2013 at 04:25 PM

    I've enterd all the conditions again and the results are all over the shop, have a look at my form and check it out

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    Answered by Cesar on December 28, 2013 at 04:50 PM

    I have tried adding an new condition to your form, labeled test. When saved it is not duplicated. When you say they are all over the shop, do you mean values on conditions change to other values?

    Kindly check my test:

    http://screencast.com/t/hZfjjb27m

    I will now remove the test from your form. Thank you.

  • Profile Image

    Answered by paulalexanderbreen on December 28, 2013 at 06:00 PM

    Hi

    It still isnt working!

    I've done this form a few times on Jotform and no problems, it's not rocket science and i could programe it in excel with a macro or even quicker with if statements.

    Below are the fields from the form and the actions required. Ive laid them out in a table so you can see what i have set the conditions at. If you look at them they are completely different, doubled up and gone missing. There is definitly something wrong!

    This isnt the first time I've had an issue with this function. I am very polite everytime i have to break the link to spread sheets that have a lot of work on the back end of them, I'm very polite every time a field goes missing. But this is really trying my me. I'm finding it difficult to justify the faith I'm putting in your product to deliver a stable platform suitable for a high volume business.

    To date we are really only testing and setting things up with the web sites ready for the new year. I'm afraid that you are letting yourselves down. You have a wonderful product but I'd suggest that you consolidate what you have and get it working properly before launching any new ideas. 

    The introduction of the widgets could well have waited until everything else was stable.

    Please by all means see if you can get the form right, but try using my log in details rather than cloning the form and doing it, that way you can see what is happening first hand.

    I did the table below in excel so it may be better if you copy it into excel to see how it works

    Regards

    Paul

     
    The ECO Affordable Warmth Scheme has been introduced to fight fuel poverty and reduce carbon emissions.To find out if your client qualifies please complete the simple test below. There are six State Benefits listed, in certain circumstances an additional benefit may be required. This field visible all the time
       
    Just choose the main benefit you receive and check the result, you may be asked to choose an additional benefit to accompany your main benefit.  
      Action if selected
    Please select the main benefit you are in receipt of:  
    Your client receives Child Tax Credit & has an income below £15,860 show only A38
    Your client receives State Pension Credit  show only A38
    Your client receives Income Support leave this (main benefits) block visible and show block A
    Your client receives Income-based Jobseekers Allowance  leave this (main benefits) block visible and show block A
    Your client receives Income-related Employment and Support Allowance leave this (main benefits) block visible and show block B
     Your client receives Working Tax Credit & has an income below £15,860  leave this (main benefits) block visible and show block C
    Your client does not receive any benefits show only A40
       
    A Please select one of these additional benefits  
    Your client receive a Disabled Child Premium
    leave main benefits and this block visible and show A38
    Your client is the parent of a child under 16, or 20 if in full time education leave main benefits and this block visible and show A38
    Your client receives Pension Premium  leave main benefits and this block visible and show A38
    Your client receives Child Tax Credit with Disability Premium  leave main benefits and this block visible and show A38
    Your client receives a Disability Premium  leave main benefits and this block visible and show A38
    Your client does not receive any of these additional benefits leave main benefits and this block visible and show A40
       
    B Please select one of these additional benefits  
    Your client receives a Disabled Child Premium 
    leave main benefits and this block visible and show A38
    Your client is the parent of a child under 16, or 20 if in full time education  leave main benefits and this block visible and show A38
    Your client receives Pension Premium  leave main benefits and this block visible and show A38
    Your client receives Child Tax Credit with Disability Premium  leave main benefits and this block visible and show A38
    Your client receives a Disability Premium  leave main benefits and this block visible and show A38
    Your client receives Work Related Activity or Support Component leave main benefits and this block visible and show A38
    Your client does not receive any of these additional benefits leave main benefits and this block visible and show A40
       
    C Please select one of these additional benefits  
    Your client is the parent of a child under 16, or 20 if in full time education
    leave main benefits and this block visible and show A38
    Your client receives a Disabled Worker element leave main benefits and this block visible and show A38
    Your client is aged 60 or over  leave main benefits and this block visible and show A38
    Your client does not receive any of these additional benefits leave main benefits and this block visible and show A40
       
    A38 Based on your answers it looks like your client may qualify for a free boiler.Please complete the application form.  
       
    A40 Unfortunately the benefits your client is receiving preclude them from the Affordable Warmth Scheme.  
       
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    Answered by Cesar on December 28, 2013 at 06:36 PM

    I will go ahead and work on these conditions provided, once I have an update on this, I will let you know through this thread. Thank you.

  • Profile Image

    Answered by Cesar on December 28, 2013 at 07:32 PM

    After extensive testing on your form, I have been able to detect anomalies on the behavior of the conditional rule wizard. I will go ahead and raise a ticket to the development Team with the neccesary information. Once they have an update on this. They will let us know through this thread. Thank you.

  • Profile Image

    Answered by paulalexanderbreen on December 30, 2013 at 07:57 AM

    hi

    Has any further progress been made on this matter?

    I tried creating the form from scratch rather than cloning to see if it made and difference, nope still the same.

    Regards

    Paul

  • Profile Image

    Answered by EliezerN on December 30, 2013 at 08:54 AM

    @Paul

    Thanks for the additional informtion you provided. 

    Let me inform you that we have not received any update from our next level support. We cannot provide you any specific when this will be resolved, but rest assure that once it gets fixed we will update you via this thread as soon as possible.

    Thanks for your patience.

  • Profile Image

    Answered by paulalexanderbreen on January 02, 2014 at 12:54 PM
    Hi
    I have a meeting tomorrow morning and this needs to be working when I demonstrate the web site.
    Could you update me on what is happening with it please
    Regards
    Paul
    ...
  • Profile Image

    Answered by EliezerN on January 02, 2014 at 02:09 PM

    @Paul

    Unfortunately we have not been updated on this matter yet, it is sure our dev team is still working to resolve this issue. I can see this ticket has been labeled as important so it is sure that it has been prioritized. However, we cannot provide any specific time when this will be resolved, so all we can do is to wait for the answer of our dev team.

    Thanks for your patience and comprehension.