Why do I have to keep resetting my password?

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    Thomasg1234
    Asked on June 21, 2011 at 09:58 PM
    Why do I have to keep resetting my password? How come you don't have a phone number or support? Why does it take so long for you to send me new password info

    This is a re-post of a comment on

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    allanftd
    Answered on June 22, 2011 at 04:08 AM

    Hi Thomasg1234,

    Our apologies for the inconvenience. Does the system keep prompting you to reset your password? Please ensure that you're using your most current password and keeping an eye on the capitalization (usernames and passwords are case sensitive). If you did request for a password reset already and you still did not receive the machine-generated response, kindly check your mailbox's spam or junk folder.

    At this time we're not offering phone support. We feel that at the moment, our current forum and email support setup works best for us to serve our client's needs more efficiently, especially when debugging codes, backtracking on previous issues, and encouraging participation from all JotForm users to provide answers to problems.

    Please update us on how your password issue goes so that we can assist you further when necessary. Thank you for using JotForm!

    JOTFORM SUPPORT