Concerns of Releasing Sensitive Information

  • Profile Image
    Chantal Carrie 
    Asked on May 14, 2021 at 09:32 PM

    Yesterday, I filled out a form on your website for a real estate company, Montclair School of Real Estate, and I received a copy of it through my email with personal and sensitive information on it. I am concerned that your website revealed information that should not have been exposed. Please advise.

  • Profile Image
    Patrick_R
    Answered on May 15, 2021 at 04:10 AM

    Hello! The data that you provided on the form filled by you is only accessible to the form owner. The email that you received was an autoresponder; these autoresponders are sent to the form respondents as a copy of the data that they provided; it is for your own record.

    Let us know if you have any further questions.

    Thank you!

  • Profile Image
    Chantal Carrie 
    Answered on May 15, 2021 at 07:00 AM
    Good morning Patrick_R:
    Thank you for your response. The autoresponder for that type of form should
    either conceal secure information (i.e. DOB, SSN) when a copy is
    automatically emailed to the related form responder or a secured link, with
    a limited access time, should have been emailed to the form responder
    allowing temporary access to a copy of the completed form before the secure
    link expire. Such sensitive information should not automatically be sent to
    an email without proper precautions.
    Kind regards,
    Chantal Carrie
    Sat, May 15, 2021, 4:10 AM JotForm wrote:
    ...
  • Profile Image
    Alexander_G
    Answered on May 15, 2021 at 10:05 AM

    Hello, Chantal Carrie!


    The form sends the information you provided to your personal email to check the entered information and be able to control the data you entered. It's secure from our side. No one, except the form owner and you will receive such data.


    You can learn more about our security here: 👉 https://www.jotform.com/security/


    Sincerely,

    Alexander