How do I change the email address responses go to?

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    Asked on December 29, 2013 at 09:10 PM

    I want to change the address the response goes to, ideally on a per form basis, otherwise for the whole account, but not change the account registered address. The account is registered to the IT manager to develop the forms on, the responses would go to the applicable person.

    Is this possible?

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    Answered on December 30, 2013 at 12:51 AM


    Thank you for contacting us.

    To change the email address to which your email notifications will be sent to each time a form is submitted please go through the guide provided in the link below. As you intended this is per form basis.

    Finding out E-mail Address used for submission notification

    Do let us know if you need further assistance.


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    Answered on December 30, 2013 at 01:00 AM

    Yes, of course. You may change the Email address for which you want to receive the submitted form information.

    To do this follow the below steps,

    Step 1: Click on MY FORMS.

    Step 2: Select the form to which you want to change the Email address.

    Step 3: Click on Edit, to open the form in Edit mode.

    Step 4: Click on 'Email Alerts' icon from the menu bar, there will a list of notifications in the dropdown(if you have only one notification, just click on it)

    Step 5: Now a screen labeled 'Compose Email' will be poped up, at the bottom of that window you will see a back button labeled 'Reply-To and Recipient Settings' , just click on it.

    Step 6:Now you will see the Recipient E-mail address which was provided over there, you can edit the email and enter what ever Email you want to receive the Notifications.

    Step 7: Just click Finish and save the form, thats it!!  go ahead and test the form now whether you receive the Emails to your newly enter Email address or not.

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    Answered on December 30, 2013 at 03:15 PM

    Brilliant, better than I had expected, great that the whole body can be customised like that also.

    Thanks for your responses.

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    Answered on December 30, 2013 at 05:28 PM

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