What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving emails from Jotform

    Asked by serverbd on December 30, 2013 at 02:24 AM

    I have created a number of forms, but no matter what I do, I am unable to recive emails of filled out forms. Can someone please help me with this.

    Emails JotForm
  • Profile Image

    Answered by jedcadorna on December 30, 2013 at 05:37 AM

    @serverbd,

    We apologize for the inconvenience. Our logs shows that it was able to sent out an email to the registered address and also I can see that your form settings is setup correctly. If your are still not receiving an email from Jotform I suggest you do the following:

     

    1. Check your spam folders

    2. You need to contact your ISP and have our IP whitelisted:

    188.138.116.138
    107.20.173.204
    174.34.57.218
    174.34.57.216
    174.34.57.214
    174.34.57.219
    208.117.50.251
    85.25.117.56
    23.29.113.206

    3. You can also add these domains to your contact list or have this whitelisted:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

    I sent a sample submission in one of your forms kindly check if you have received an email or let us know if the issue still persist.

    Current Server: /var/log/jotform/amazonSES.log:[30/Dec/2013:05:36:01 -0500] 33630631133443 AmazonSES Sent email to support@serverbd.net - MessageID:0000014343131809-e9160c6e-5018-4dae-b7b5-15a73e56afee-000000 - RequestId:2d554212-713e-11e3-a0af-95f61fd3daec