- serverbdAsked on December 30, 2013 at 02:24 AM
I have created a number of forms, but no matter what I do, I am unable to recive emails of filled out forms. Can someone please help me with this.
- jedcadornaAnswered on December 30, 2013 at 05:37 AM
We apologize for the inconvenience. Our logs shows that it was able to sent out an email to the registered address and also I can see that your form settings is setup correctly. If your are still not receiving an email from Jotform I suggest you do the following:
1. Check your spam folders
2. You need to contact your ISP and have our IP whitelisted:
3. You can also add these domains to your contact list or have this whitelisted:
I sent a sample submission in one of your forms kindly check if you have received an email or let us know if the issue still persist.
Current Server: /var/log/jotform/amazonSES.log:[30/Dec/2013:05:36:01 -0500] 33630631133443 AmazonSES Sent email to firstname.lastname@example.org - MessageID:0000014343131809-e9160c6e-5018-4dae-b7b5-15a73e56afee-000000 - RequestId:2d554212-713e-11e3-a0af-95f61fd3daec