What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I update our credit card payment info?

    Asked by melissawalden on December 30, 2013 at 09:35 AM
    payment info credit card
  • Profile Image
    JotForm Support

    Answered by Welvin on December 30, 2013 at 10:06 AM

    Hi,

    We suggest to cancel first the subscription using the old card and wait for the current payment expiration, then after that, re-upgrade using the new card. The system would initiate a new charge if you'll try to change it without cancelling the current active subscription. Would you like us to cancel it for you?

    Thanks

  • Profile Image

    Answered by melissawalden on December 30, 2013 at 10:36 AM
    I just want to continue with the same subscription, but give you the new card number.
    How do I do that?

    James

    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on December 30, 2013 at 10:55 AM

    Hi James,

    I mentioned the best process above. You cancel first the payment on the old card and re-upgrade using the new card. Your next billing date is on January 20, 2014. We suggest doing the changes before this date.

    Or, if you'd like to do it today, let us know and confirm so we can cancel it for you.

    Thanks