- melissawaldenAsked on December 30, 2013 at 09:35 AM
- JotForm SupportWelvinAnswered on December 30, 2013 at 10:06 AM
We suggest to cancel first the subscription using the old card and wait for the current payment expiration, then after that, re-upgrade using the new card. The system would initiate a new charge if you'll try to change it without cancelling the current active subscription. Would you like us to cancel it for you?
- melissawaldenAnswered on December 30, 2013 at 10:36 AMI just want to continue with the same subscription, but give you the new card number.
How do I do that?
- JotForm SupportWelvinAnswered on December 30, 2013 at 10:55 AM
I mentioned the best process above. You cancel first the payment on the old card and re-upgrade using the new card. Your next billing date is on January 20, 2014. We suggest doing the changes before this date.
Or, if you'd like to do it today, let us know and confirm so we can cancel it for you.