How do I update our credit card payment info?

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    melissawalden
    Asked on December 30, 2013 at 09:35 AM
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    Welvin
    Answered on December 30, 2013 at 10:06 AM

    Hi,

    We suggest to cancel first the subscription using the old card and wait for the current payment expiration, then after that, re-upgrade using the new card. The system would initiate a new charge if you'll try to change it without cancelling the current active subscription. Would you like us to cancel it for you?

    Thanks

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    melissawalden
    Answered on December 30, 2013 at 10:36 AM
    I just want to continue with the same subscription, but give you the new card number.
    How do I do that?

    James

    ...
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    Welvin
    Answered on December 30, 2013 at 10:55 AM

    Hi James,

    I mentioned the best process above. You cancel first the payment on the old card and re-upgrade using the new card. Your next billing date is on January 20, 2014. We suggest doing the changes before this date.

    Or, if you'd like to do it today, let us know and confirm so we can cancel it for you.

    Thanks