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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    primary email

    Asked by desiree on December 30, 2013 at 03:36 PM

    Last email I asked how to change the primary email, but the instructions provided did not work. The problem we are having, we go to change the primary email, but the email we currently have on file, we are not receiving emails to. How can we correct this problem? Derek@golf-lift.com is not receiving any emails from the forms that are coming in. help! 

    email primary Emails problem
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    JotForm Support

    Answered by EltonCris on December 30, 2013 at 06:43 PM

    Hi Desiree,

    Here's how to change email notification recipient: http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Changing your account email won't changed your form notification recipients. Please follow the guide above and make an actual submission with your form after that. If the problem still persists, let us know here.

    Regards!