What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error

    Asked by Marinetti on December 31, 2013 at 04:32 AM

    ../../js/builder/question_definitions.js:254: TypeError: Cannot call method 'replace' of undefined return str.replace(/<\w+(\s+("[^"]*"|'[^']*'|[^>])+)?>|<\/\w+>/gi, ''); ^ TypeError: Cannot call method 'replace' of undefined at Object.BuildSource.escapeTags (../../js/builder/question_definitions.js:254:16) at Object.BuildSource.subLabel (../../js/builder/question_definitions.js:237:18) at Object.BuildSource.createInputHTML (../../js/builder/question_definitions.js:1110:26) at Object.BuildSource.createHTMLCode (../../js/builder/build_source.js:1644:30) at Object.createCSS [as createFullCode] (../../js/builder/build_source.js:937:27) at Object.BuildSource.getCode (../../js/builder/build_source.js:738:36) at v8_build_source.js:61:30

    Page URL:
    www.marinetti.fi

    style size font builder
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    JotForm Support

    Answered by ashwin_d on December 31, 2013 at 07:47 AM

    Hello Marinetti,

    I'm sorry for the trouble caused to you.

    That was because of the a recent update made to our system. Our backend team have already resolved this issue and your form is working fine now.

    Thank you!

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    Answered by purecv on March 18, 2014 at 10:37 PM

    I have the same issue now. Please help. We've spent so much time creating our forms, they are now broken

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    JotForm Support

    Answered by ashwin_d on March 19, 2014 at 05:02 AM

    Hello purecv,

    I'm sorry for the trouble caused to you.

    Please open a new thread so that we can report this issue to our back end team. For now, I would suggest you to please load your form in editor and click on the save button. Do get back to us if that resolves the problem.

    Thank you!