What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgrade

    Asked by fezalar on December 31, 2013 at 05:07 AM

    Hello

    we tried to upgrade the plan. There were written 'payment was not completed' but money was recieved from our account. Could you refund the money?

    hello
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    JotForm Support Manager

    Answered by Jeanette on December 31, 2013 at 11:08 AM

    I've made a search in our records and could not find anything related to this username or email address. Can you please share with us the Ord Reference number or the email address you used for paying the subscription

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    Answered by fezalar on December 31, 2013 at 11:51 AM
    We've got an sms from the bank but, I think transaction has not completed. Because there were written order was not completed due to several reason. Any way forget it. Thanks for the answer.
    Date: Tue, 31 Dec 2013 11:08:06 -0500
    To: salihozsoy33@hotmail.com
    Subject: Re: Upgrade
    ...