- fezalarAsked on December 31, 2013 at 05:07 AM
we tried to upgrade the plan. There were written 'payment was not completed' but money was recieved from our account. Could you refund the money?
- JotForm Support ManagerJeanetteAnswered on December 31, 2013 at 11:08 AM
I've made a search in our records and could not find anything related to this username or email address. Can you please share with us the Ord Reference number or the email address you used for paying the subscription
- fezalarAnswered on December 31, 2013 at 11:51 AMWe've got an sms from the bank but, I think transaction has not completed. Because there were written order was not completed due to several reason. Any way forget it. Thanks for the answer.
Date: Tue, 31 Dec 2013 11:08:06 -0500
Subject: Re: Upgrade