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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to know Paypal Email Used in the Paypal Payment Field?

    Asked by designsby on December 31, 2013 at 01:03 PM

    I want to know if there is a way to look at the code and see what specific email / ie: Paypal account has been entered in a particular form. I have three different forms for a non-profit. One works, the second one doesn't. (Havent tried the 3rd one.) 

    I have tried to view the properties of the payment field. I have looked at the embed code for the form.

    I don't want to delete the payment field and replace it without knowing how to check what is there.

    The form on this page [http://www.nwodga.org/nwodga_membership.html] take you to an error page on paypal once it is submitted: http://form.jotformpro.com/form/30578286602963

    The form on this page [http://www.nwodga.org/active-form-nwodga-goat-show.html], at the bottom is a link to electronic payment, let me send a $1.00.

    The first one is a direct link to Jotform.
    The second is embedded. Does that make a difference? 

     

    Thanks.

    Patty

    JotForm email non-profit check
  • Profile Image
    JotForm Support

    Answered by Welvin on December 31, 2013 at 06:17 PM

    Hi Patty,

    To view the email address use for the Paypal Payment, just click on the payment field, Click "Wizard" in wand icon:

    You'll be able to see the Paypal Account used from the window that pop out after you click wizard.

    Paypal Account should be your Paypal Email Address.

    On the first form, there's no Paypal account on the settings, and this is the reason why you get the error after submitting the form and redirected to Paypal. So, please make sure to provide the correct Paypal Email to fix this.

    Let us know if you need further assistance.

    Thanks

  • Profile Image

    Answered by designsby on December 31, 2013 at 06:56 PM

    Thanks! I was looking at the submit section of the form.

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    JotForm Support

    Answered by jonathan on December 31, 2013 at 08:59 PM

    Hi Patty,

    Are we good to assume this is sorted out?

    It is not allowed to see the payment account details done by the users in the submission section due to security reasons. If you want to know the payment details done on your payment form, you can do this in your Paypal account transaction logs.

    Hope this help. Inform us if you need further assistance.

    Thanks.

  • Profile Image

    Answered by designsby on December 31, 2013 at 11:31 PM

    Yes! All is working great. I sent a test through and it all works!