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trying to change primary email, confirmation email going to the wrong addressAsked by Desiree on December 31, 2013 at 03:27 PM
I keep trying to change the primary email on file, but in do that in the profile area, a confrimation email keeps going to wrong email on file? How can I delete the pri,ary email, I've already changed it in the edit form area, but its not changing in the profile area.
JotForm Support Manager
As far as I can see you do not have a registered account with us (based on your current email address on this post email@example.com).
If you think you have registered to a free account with a wrong email address, please let us know, so we can assist you better the following:
-Currente (wrong) email address
-New email address
I'm actually helping a client of mine, the account is under
firstname.lastname@example.org, can you correct the primary email address to
email@example.com on the account please, I've been trying to help wit this
for over a week, he is not receiving notifications of submissions on the
primary email address noted.
*Regards, Desiree Ravenscraft Ph: 512-647-6500 ext 101 *
Unfortunately, there is no way we can change the account email address from our end. You have to manually do it and confirm the changes to the old email address. There is a verification process for the purpose of security.
For email problems, we recommend checking this guide: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts.
You can also change the form recipient email by following this guide: Finding out E-Mail Address Used for Submission Notifications