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Caroline_CooperAsked on May 20, 2021 at 9:33 AM
I have edited my the thank you page. After submitting the form the edited page shows fine on a desktop, but when using the app on a phone it only shows the standard thank you page. As most of my respondents will completing this in the filed it is important to me that this is right on the app.
Thank you
Page URL: https://form.jotform.com/211392675471358 -
Nikola JotForm SupportReplied on May 20, 2021 at 10:49 AM
Please note that Mobile App has its own Thank You page which can't be customized.
I'll raise your request for a possibility to customize it to our developers, but please note that we do not know when or if will this be implemented. If there is any update, we will inform you here.
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Caroline_CooperReplied on May 20, 2021 at 11:48 AM
Ah, that's a shame, particularly as the software is designed to be used on mobile devices. Thank you for letting me know. It would be useful to highlight this on the thank you editing page to save the time and hassle of trying to make it work!
Great if you can raise the request, thank you.
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Nikola JotForm SupportReplied on May 20, 2021 at 12:59 PM
I already raised the request to our developers. If there is any update, we will inform you here right away.
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adresscoastaReplied on June 17, 2021 at 7:00 PM
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Zahra_SReplied on June 18, 2021 at 2:58 AM
Hi @adresscoasta,
This ticket is created by another user. I have forwarded your query to a separate ticket: https://www.jotform.com/answers/3168463. We will respond to you there soon.
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Felizio JotForm SupportReplied on April 17, 2024 at 7:42 AM
Hi Caroline,
Thanks for waiting patiently. It is possible to show the edited Thank You Page after submission on the mobile app as well.
Reach out again if you need any other help.