- templesinaiAsked on January 02, 2014 at 12:40 PM
I've created a form that I've embedded into my website on this page at http://www.sinaireno.org/donate2 and NEARLY ALL of transactions I anticipate for this form will be from the USA. However, I've just had ONE person (a friend, actually) attempt to use the form from ISRAEL and the form never loaded for her.
It's entirely possible that this was caused by user error, but I wanted to clerify if there were any INTERNATIONAL restrictions to using these forms. Is that the case?
Temple Sinai, Reno, NV
- JotForm Supportardy0689Answered on January 02, 2014 at 01:49 PM
Thank you for contacting us. As far as I know there are no restrictions against other countries outside the US or for any country for that matter. They should be able to see your form embedded on your webpage for that matter.
I have checked your website using an Israel IP address via proxy and I can see your webpage fine with your form loaded.
However, we do have a security procedure that asks users to enter the captcha when they arrived or loaded the form from their browser. Please see image below as an example of the captcha page:
We use the similar approach. Once the captcha is confirmed our server will record their IP to whitelist them and they should not encounter this on the future.
On rare occasions, this sometimes would stop loading the form because the captcha page is triggered but unable to show on your website. However, this rarely happens. If this happens very often on many of your users, we recommend embedding your form using the full source code and host it on your server to force the form to always show. Please let us know if this issue persists. Thank you