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    Selected Font Does Not Appear on Preview & Embedded Webpage

    Asked by antoniooi on January 03, 2014 at 04:54 AM


    I discovered that my preferred font (Helvetica) does not appear on both the preview and the webpage that I embedded on: http://www.malaysiatraining.net/p/contact-us.html

    Please check. Thank you.


    JotForm cache has been cleared. Browser cache has been cleared. Both no luck.

    Page URL:

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    JotForm Support

    Answered by jonathan on January 03, 2014 at 07:21 AM

    Hi Antonio,

    I checked your form http://www.jotform.me/form/22682637041452 and found that there is an injected CSS codes on it that changes the font of the form


    It seems the stated font type in the CSS is overriding your original font type. 

    Try removing the CSS that addresses the font type or just change it to Helvetica instead.
    I think this should fix the issue.

    Please inform us if issue persist.


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    Answered by antoniooi on January 03, 2014 at 07:52 AM

    No Jonathan, it works on Chrome, not working on Firefox. Check it again with your Chrome browser and compare it with your screenshot attachment on your earlier post:


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    JotForm Support

    Answered by jonathan on January 03, 2014 at 08:51 AM

    Hi Antonio,

    When I viewed your form http://www.jotform.me/form/22682637041452 both in Chrome and Firefox browser, the fonts look the same and it uses the font type specified in the CSS codes.

    So I cloned your form https://secure.jotform.me/form/40023332473442? and removed the CSS code of font type. I could now see the Helvetica font type on the cloned version of the form


    Would it be OK if we just disable/remove the specified font type in the CSS code -- just the font type code. This is what I did in the cloned form.

    The font type you had specified in the Preferences / Form Styles / Font Family  was already Helvetica (which to my understanding was your preferred font)