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    My account was cancelled by FastSprings

    Asked by on January 03, 2014 at 03:45 PM

    Please DO NOT DELETE ACCOUNTS:

    - ryanforesman

    - gymnastics

    I Have been hacked several times through my PayPal account and keep a close eye on purchases.  I saw two purchases from Fastprings ("who the hell are they", I say to myself.)  On there website it says NOTHING about JotForm.  So I dispute it and ask them to credit my account for the amount they took.

    They just emailed me (as you) and now I see those $45 transactions are for JotForm.  This is not good for you, or for me.  I need those accounts as there are important forms on them.

    There needs to be a system that says what the payment is for on PayPal and bank statements.

    FAST SPRINGS WROTE:

    Hi Ryan,

    Your subscription has been canceled. It ends on Jan 3, 2014 and you won't be charged anymore.

    For more information, please see your subscription details:

    https://sites.fastspring.com/interlogy/order/s/INT131226-4608-88290S

    ---
    JotForm Support
    jotform@interlogy.com

    cancelled my account JotForm style size font
  • Profile Image
    JotForm Support

    Answered by Welvin on January 03, 2014 at 04:37 PM

    Hi Ryan,

    No, we do not delete the accounts. You cancel the subscription and ask for the refund so the system automatically downgraded your account back to Free status. If you want to continue using the paid plan, you can re-upgrade anytime. Just please kindly log in to each account before doing the payment process.

    Thanks