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    Having issues with displaying forms on Firefox

    Asked by sailu on June 23, 2011 at 10:19 AM

    Hello, we are having issues with the forms we created on JotForm when we display them on Firefox. They work fine on Internet Explorer and Chrome. The forms have the following url's:

     

    www.jotform.com/sailu/2521639602

    www.jotform.com/sailu/1103482632

    www.jotform.com/sailu/11513214525

    www.jotform.com/sailu/11662859535

    www.jotform.com/sailu/11652521570

    www.jotform.com/sailu/11572932616

     

    Not including screenshots, but you can open them on Internet Explorer (which is how it should be displayed), and then

    open them up on Firefox (and some of the components would not be displayed like the Submit button at the bottom as well as the captcha component at the bottom where the user enters the letters displayed).

    Would appreciate it if you CC your response to the followiing email addresses:

    sanbehl@yahoo.com

    margaret.cioch@warmblankets.org

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    JotForm Support

    Answered by liyam on June 23, 2011 at 10:46 AM

    Hello sailu,

    We apologize for your inconvenience.

    Can you verify if this also happens on another computer's firefox browser? Can you also check if you are using proxy servers on your firefox browser?  Can you also try doing a full refresh (Shift key + reload button)

    So far I am using firefox as well and I don't find any problems viewing your forms.

    Will wait for your response.

    Thanks,

    Liyam

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    Answered by sailu on June 23, 2011 at 01:09 PM

    We have tried all you ask and tried it on firefox browsers on multiple computers in various locations and the "SUBMIT" button still does not show. Are you sure the 'SUBMIT" button shows on yours?

     

    Thank you 

    Sailu

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    JotForm Support

    Answered by liyam on June 23, 2011 at 01:31 PM

    Hello Sailu,

    Yes, it's properly showing up on my browser.  In fact, here's a screenshot of each of the said forms:

     

    If you don't mind me asking, can you tell us the version of your firefox so that we can try it out using the same version that you have?

    Will wait for your response.

    Thanks,

    Liyam

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    Answered by sailu on June 23, 2011 at 02:50 PM

    The firefox version we tested it on was 4.0.1. Could you tell us the version you tested it on? I am assuming it would be the latest version. Thanks.

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    JotForm Support

    Answered by liyam on June 23, 2011 at 03:57 PM

    Hello Sailu,

    I'm using is 4.0.1 as well. 

    Have you tried clearing your cache on the browser? If not yet, please click Firefox on the top-left > Options > Options.

    Click the privacy tab (the one with the mask) and then click clear your recent history.

    Thanks,

    Liyam