What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there a way to have Email Alerts sent in TEXT ONLY AND HIDE FIELDS?

    Asked by gbodle1972 on January 04, 2014 at 05:21 PM

    Hi Jotform Support,

     

    Is there a way to have Email Alerts sent in TEXT ONLY AND HIDE FIELDS?

     

    I have tried to create numerous email alerts and it seems that the only way fields can be hidden is if I leave it in HTML format.  Is there something I'm missing?  I realize that You can't modify fields but was hoping the TEXT ONLY could be sent via email and hide fields if I didn't modify anything else.

    Page URL:
    http://form.jotformpro.com/form/33034366973963?

    email email alerts hide fields and
  • Profile Image
    JotForm Support

    Answered by jonathan on January 04, 2014 at 06:51 PM

    Hi,

    You must be referring to this form settings

    (click on image to enlarge)

     

    as mentioned in the settings, it will only work on Default E-mail notifier

    Setting the e-mail into TEXT mode will disable this feature.

    --

    I workaround I can suggest to do, is to create several Text Only E-mail  and use e-mail condition logic.

    Please refer to this guide also -How-to-send-to-a-specific-email-address-based-on-a-selection

    If you look at the guide I mentioned, you can pre-determine the e-mail notifier that can be sent base on options or selections.

    The condition can be something like this:

    IF fieldname1 is EMPTY

    THEN

    SEND emailnotifier1 email to {e-mail address}

    You can create several conditions for the particular empty field.

    Hope this help. Inform us if you need further assistance.

    Thanks.