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    Thankyou pages not working on Squarespace pages

    Asked by elitetowncars on January 05, 2014 at 09:22 AM

    Hello,

    My forms are not producing the Thank You page at the end of a submission and have not been for some months.

    Pages

     http://elitetowncars.com.au/booking/

     

    http://elitetowncars.com.au/quote/

     

    I have tried all 3 options for the Thank You pages.

     

    squarespace thank you page
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    Answered by EliezerN on January 05, 2014 at 12:54 PM

    We apologize for the inconveniences this  may have caused.

    After testing this form, I was redirected to this thank you page, however, after being redirected to that page, it was blank. But if I go that page by simply pasting the this URL http://elitetowncars.com.au/thankyou in the browser, then it shows the thank you message.

    So, probably it is related to some script conflict as I also tested that thank you URL in one of my simple contact forms and it worked correctly.

    However, after cloning your form I found that other Thank you options work correctly. So, I have submitted a ticket related to this issue to our Development team so that they can help us to resolve this issue. We will inform you via this thread if we get any update.

    In the mean time try using the one of the other Thank You options not the Custom URL.

    Thanks

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    Answered by elitetowncars on October 29, 2015 at 08:04 AM

    So did anything end up resulting from this as I still have no thank you message on my business forms resulting in multiple submissions.

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    JotForm Support

    Answered by Welvin on October 29, 2015 at 11:31 AM

    Our apologies. Please note that we've updated a few of our features in the form builder including the thank you settings as well as the embed options. Please try getting your form embed codes again. I would recommend our iframe method:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Thanks

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    Answered by elitetowncars on February 15, 2016 at 02:44 AM

    Hi Still doesn't work.  The page scrolls all the way to the bottom of the page.  I cannot edit the HTML of the page as it is Squarespace.

    Please help as my customers get pissed of with it.

     

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    JotForm Support

    Answered by Welvin on February 15, 2016 at 04:30 AM

    Our apologies. But we still do not have an update on this report. This is specific with Squarespace so I would suggest that instead of using the default or custom thank you message, use a custom thank you page in your website and redirect your users their after submission:

    http://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page