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    Forms not showing accurate on Internet Explorer 9 but OK on firefox

    Asked by sharris on June 23, 2011 at 05:04 PM

    My form is showing up inaccurately on Internet Explorer.  The Captcha image is not loading and there is a "dot" before each field, and other misc formating is not showing up accurately.  Things look fine on Firefox.

    Please help.  Thanks!

    Page URL:
    http://www.sdcbf.com/termsheets/termsheets.html

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    JotForm Support

    Answered by NeilVicente on June 23, 2011 at 11:23 PM

    Hi,

    Is this problem still persisting? If yes, may we know in which version of IE this problem is occuring? I've looked up your site using IE 7, 8 and 9 but I wasn't able to replicate what you're experiencing.

    I realized that you are using Source to embed your form. This could present a couple of problems along the way, some of which are those that you have mentioned.

    Because you have used Source codes, the form itself essentially becomes an integral part of your page, and there is no wall, so to speak, to prevent conflicts with scripts in your page and the scripts responsible for making the form functions (such as captcha) work.

    Also, the form will follow your site's css, which could be the reason for the "dots" or bullets.

    I suggest that you embed using iframe codes to prevent problems like these from arisingTo get your form's iframe codes:

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame



    4.  Copy the codes provided in the succeeding screen.

     


    Neil

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    Answered by sharris on June 23, 2011 at 11:39 PM

    I'm using Internet Explorer 9, and it was recently installed on this computer.  I'm running on Vista

    I tried to reproduce the problem on my home computer using IE9 and Windows 7 but I also couldn't reproduce the issue either.

    I'll try using the frames setup tomorrow.  Thank you very much for your prompt response, I'm really impressed with the customer service.