What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to submit my form.

    Asked by dmitryvv on January 07, 2014 at 02:34 AM

    Dear Jotform support team, 

    One of the users tried to submit an artwork via jotform and jotform appears to be dead. It seems to be an internal JotForm issue. If it is what is the estimate on getting the service back and running? If not, what could cause such a behaviour (no changes to the website took place)?

    Sincerely, 

    Dmitry

    Page URL:
    http://ink.rose-hulman.edu/submit

    JotForm JotForm Support and
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    JotForm Support

    Answered by ashwin_d on January 07, 2014 at 04:32 AM

    Hello Dmitry,

    I'm sorry for the trouble caused to you.

    Upon checking your form, I found that your form is disabled. That is the reason your user were unable to submit the form.

     

    Here are the steps to enable your form:

    1. Click on "My Forms" from the top menu.

    2. Select the form which you want to enable.

    3. Click on "More" 

    4. From the drop down, click on the "Enable" option.

    Upon taking a closer look at your form, I found that you have set the "Submission Limit" as 10. You will not be able to receive submissions more than the specified limits. You may like to change/delete the submission limits if you want to receive more submissions. Here is a guide which should help you understand submission limits:  https://www.jotform.com/help/137-How-to-Limit-Submissions-in-a-Form

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!