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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Issues with Conditions

    Asked by drakeladue on January 07, 2014 at 03:13 AM

    we are having terrible issues with the conditions.  We are attempting to hide fields based on our choices but sometimes it hides the other options but most of the time it does not!  This has cost us an hour for one product please help.

    Gotta get this  done this eve for meeting tomorrow please help!!!!!  Also the javascript is jumping on the page we put it in.  How do we set the top margin
    Heres the link to the form on the web site and the link to the form on Jotform for the conditioning issues
    Jotform http://form.jotformpro.com/form/40055664703956
    JotForm style size hide fields
  • Profile Image
    JotForm Support

    Answered by EltonCris on January 07, 2014 at 04:12 AM

    Hi,

    1. Please re-embed your form using an iframe code as I have suggested earlier on your other thread.

    2. To stop 'page jump' upon clicking next and back buttons, append ?nojump on your form URL found on your form embed code. Example: http://form.jotformpro.com/form/40055664703956?nojump 

    3. To add top padding on your form, just inject the following CSS codes to your form.

    .form-all {

    padding-top: 50px !important;

    }

    Hope this helps. Please do open each thread for each of your non-related questions next time so we can easily handle different issues/concern per thread.

    Regards!

  • Profile Image

    Answered by drakeladue on January 07, 2014 at 04:41 AM
    Ill add the padding to the CSS thats where I thought it needs to be but can't use an Iframe were integrating with shopifyand the content needs to work with their check out so Jscript its gotta be Ill let everyone know how it worked out
    Drake LaDueCEO/Owner
    919-257-3977drake@brand-x-mobile.com
    ---- On Tue, 07 Jan 2014 04:12:15 -0500 JotForm Support Forum <jotform@jotmails.com> wrote ----
    A new response has been received:

    Answered by EltonCris

    Hi,
    1. Please re-embed your form using an iframe code as I have suggested earlier on your other thread.
    2. To stop 'page jump' upon clicking next and back buttons, append ?nojump on your form URL found on your form embed code. Example: http://form.jotformpro.com/form/40055664703956?nojump
    3. To add top padding on your form, just inject the following CSS codes to your form.
    .form-all {
    padding-top: 50px !important;
    }
    Hope this helps. Please do open each thread for each of your non-related questions next time so we can easily handle different issues/concern per thread.
    Regards!



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  • Profile Image
    JotForm Support

    Answered by kenneth on January 08, 2014 at 11:46 AM

    Hi, just want to let you know that this should be fixed now.

    Please let us know if you still experiencing the same problem.

    Thanks,
    Kenneth