Not receiving conditional email to one email address but same works for other email addresses.

  • Profile Image
    Asked on January 07, 2014 at 03:45 AM

    hi on the delivery exception report in the suppliers dropdown i have added weller packaging
    when the form is completed i need this to go to the following email address

    and also

    although it looks the same as the other suppliers in the drop down list no email is recieved by elaine

    please can you have a look as i don`t know why.

    many thanks


  • Profile Image
    Answered on January 07, 2014 at 05:15 AM

    Hi Andrew,

    As per my understanding of your described query, this seems easily achievable. You just need to set a condition with two actions upon choosing 'delivery' exception from suppliers dropdown option to take an action of sending emails to both of your email addresses. Now, I am sure you might already be aware of the process of applying conditions to your form. But let me give you a go through with the help of a few images.

    Step-1: Click on Conditions button on the top of your form incircled  '1' in below picture. Select send email  after submission incircled '2' in below image.

    Step-2: Follow below steps. Also shown in the image below

    a) Select 'supplier' dropdown option in If dropbox.

    b) Select 'Equal to' in field dropbox.

    c) Write 'delivery' in textbox.

    d) Select your email notification option from Send dropbox.

    e) Write the 1st email address you want to receive notification. 

    f) Click on Add new Action button

    g) Write the 2nd email address you want to receive notification. 

    h) Click 'Save'.

    Once this condition is applied, both of your email adresses should receive notification after form submission. I hope this addresses your problem.




  • Profile Image
    Answered on January 07, 2014 at 06:28 AM
    Hi Sam
    both elaine and i have looked at this and can see nothing different
    from your decsciption below but it is still not working
    when you mention dropbox i assume you mean dropdown box not the online
    storage facility
    we know unilever is working correctly and see no difference in the setup.
    Please can tou come back to me asap
    Many thanks
  • Profile Image
    Answered on January 07, 2014 at 09:28 AM

    Hello Andrew,

    I'm sorry for the trouble caused to you.

    Upon checking your forms email alerts, I did not find any issue with it. The submission emails should work normally and Elaine should have received the submission emails.

    Our email server log confirms that the submission emails are being sent successfully to email address "". Please check the logs here:

    /var/log/jotform/remoteSmtpEMAIL.log:[06/Jan/2014:05:13:26 -0500]  remote SMTP to from Last-Form-ID :  IP : Form-ID: 32473263430852

    /var/log/jotform/remoteSmtpEMAIL.log:[06/Jan/2014:05:16:00 -0500]  remote SMTP to from Last-Form-ID :  IP : Form-ID: 32473263430852

    /var/log/jotform/remoteSmtpEMAIL.log:[07/Jan/2014:04:59:28 -0500]  remote SMTP to from Last-Form-ID :  IP : Form-ID: 32473263430852

    Have you already checked your spam folder? If you are using any email client to access emails of, please check the spam folder of your email client. If the emails are not there in spam folder of email client, you may like to login to your webmail account and check all other folders in your webmail account.

    If you do not find emails in your webmail account as well, please contact your email service provider to find out if they are blocking any emails from You may also like to check our following guide and provide your email service provider the list of domain which needs to be white listed:

    Hope this helps.

    Thank you!

  • Profile Image
    Answered on January 07, 2014 at 10:49 AM

    It is still not coming through but if from another supplier working ok
    please help
    from server people below
    Hi Andrew,
    I can’t see those domains being blocked on our servers. I have added
    them to the sever white list anyway.
    Kind Regards,
    Kind regards
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