Cannot take pictures with Samsung Galaxy

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    SMACLEAN
    Asked on June 01, 2021 at 04:59 PM

    For the Take A Picture option in the forms, I was always able to take pictures with our Galaxy Tablet. Now when you click on the tab to take a picture, the camera does not prompt. Does this with all the tablets, not just one.

    Seems to still work fine with the app on iPhone.


    Any ideas would be great.

  • Profile Image
    Cecile_A
    Answered on June 01, 2021 at 09:54 PM

    Greetings,

    I accessed your form via Samsung Galaxy Tab S5e. However, I was unable to replicate the issue. See screenshot below.

    1622598472_60b6e34889f5e_30.png

    If the camera did not prompt and you are only given the options below, then choose Camera.

    1622598681_60b6e4195ef0c_31.png

    If the issue persists, try reinstalling the Jotform App (if you are using one) or clear your browser's cache (if you are accessing your form via browser).

    Kindly give it a try and let us know how it goes.

    Thank you.