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    Form not working on mobile phones (IOS or Android)

    Asked by Baterbys on January 07, 2014 at 10:33 AM

    Hi,

     

    We have issue with the embedded form from our site http://www.baterbys.com/events/grandopening , it works great on laptops and desktop but not with mobile device. I use the embedd source code for our website.

     

    Please advise as we have several people wants to RSVP using mobile device but was not able to.

     

    Thanks

     

    Ian Raneli

    Page URL:
    http://www.baterbys.com/events/grandopening

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    JotForm Support

    Answered by ardy0689 on January 07, 2014 at 12:52 PM

    We apologize for this inconvenience. I can not see the form from the mobile, is that the problem you are referring to?

     

    You may try embeding the form using the Iframe embed method. It seems that the mobile optimization is not working because it is conflicting with your website's scripts. Having the form in an iframe should protect the form from any conflict. Please let us know if this issue persists. Thank you