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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving submissions by email

    Asked by hdsyuma on January 07, 2014 at 10:43 AM

    I used to receive submissions by email. My forms magically stopped doing this at the beginning of December (didn't notice until today). I confirmed that "Email Alerts" is set up properly and that the correct email address is in there. I also added noreply@jotform.com to my email whitelist. Still nothing, can't figure it out! Any help would be greatly appreciated, thanks!

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    JotForm Support Manager

    Answered by Jeanette on January 07, 2014 at 01:01 PM

    Your email address  train@hdsdrivers.com is IN the bounce list

    Reason(s) : smtp;550 5.7.1 rB4DqTiZ028865 This message does not comply with required standards.

    Please be sure you never leave a field in the email alert settings showing "please select"

    Please check this guide for further references
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    Answered by hdsyuma on January 07, 2014 at 07:09 PM

    It's working now!


    I switched the notification email from HTML format to plain text, that seemed to resolve the issue.