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  • Profile Image

    Not receiving submissions by email

    Asked by hdsyuma on January 07, 2014 at 10:43 AM

    I used to receive submissions by email. My forms magically stopped doing this at the beginning of December (didn't notice until today). I confirmed that "Email Alerts" is set up properly and that the correct email address is in there. I also added noreply@jotform.com to my email whitelist. Still nothing, can't figure it out! Any help would be greatly appreciated, thanks!

    Page URL:
    http://yumatruckdrivingschool.com/contact-us.html

    Submissions email My Forms JotForm
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 07, 2014 at 01:01 PM

    Your email address  train@hdsdrivers.com is IN the bounce list


    Reason(s) : smtp;550 5.7.1 rB4DqTiZ028865 This message does not comply with required standards.

    Please be sure you never leave a field in the email alert settings showing "please select"

    Please check this guide for further references
  • Profile Image

    Answered by hdsyuma on January 07, 2014 at 07:09 PM

    It's working now!

     

    I switched the notification email from HTML format to plain text, that seemed to resolve the issue.