What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am repeatedly getting 524: timeout message

    Asked by tmi on January 07, 2014 at 11:21 AM


    I am repeatedly getting 524: timeout message. All submissions that have been attempted seems to have been written to db. However, thank you page is not loading, nor are the auto emails. Check BRxPxx YPOfferXXXForm for latest activities in this matter.

  • Profile Image

    Answered by EliezerN on January 07, 2014 at 01:44 PM

    Could you please confirm if this is the form you are talking about? http://www.jotform.co/form/40030749157855

    After cloning it I was able to test my form, but I was not able to reproduce the issue you descirbed, the Thank you page loaded with no issues. So, if this is not the form you refer to, kindly share with us its specific url so that we can further investigate.


  • Profile Image

    Answered by tmi on January 08, 2014 at 05:09 AM
    Dear Jot Team,

    This is the form that was repeatedly showing time out. Its submissions were being written to db. The standard cloudflare time out screen was showing yesterday.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 08, 2014 at 08:47 AM

    Hello tmi,

    Thank you for your confirmation.

    Upon checking your form, I did not find any issue with that. Your form is password protected and hence I did not attempt to sent test submissions.  But I did clone your form and like my colleague I was also unable to replicate the problem you are having.

    I would like to test your live form and would require your approval to do so. Do get back to us if we can test your form and we will take a look.

    Thank you!