What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I downgrade my account. We are going through a period when we don't need the features of a paid account.

    Asked by sfilarsky on January 07, 2014 at 12:01 PM
    paid account my account
  • Profile Image

    Answered by pinoytech on January 07, 2014 at 02:32 PM

    Hi,

    Upon checking your billing history, I found out that you are using PayPal to pay your subscription. So, in order to cancel your subscription you need to cancel it manually.

    Please follow this simple steps:

    1. Login to your Paypal Account

    2. Find the latest payment you have made to JotForm

    3. Click the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You can also visit this page for more detailed information on how to cancel a Paypal Subscription.

    https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html

    If you need further assistance, please feel free to contact us at anytime.

  • Profile Image

    Answered by sfilarsky on January 08, 2014 at 11:19 AM
    Thanks

    Stephen Filarsky - Plein Air Painter
    Equestrian Landscapes
    _www.sfilarsky.com_ (http://www.sfilarsky.com/)
    _www.portraitsnc.com_ (http://www.portraitsnc.com/)
    _www.1hundredpaintings.blogspot.com_
    (http://www.1hundredpaintings.blogspot.com/)
    PO Box 337
    Franklinton, NC 27525
    919-880-2858

    ...
  • Profile Image

    Answered by pinoytech on January 08, 2014 at 12:27 PM

    You are quite welcome Stephen! If you need our assistance again, please feel free to contact us at anytime.

    Have a nice day!