What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    CALCULATE Fields not working on ANY of my forms today!

    Asked by john.roscoe on January 07, 2014 at 02:40 PM

     Nothing has been changed my end. Also getting occasional popup message "JOTFORM is not available" but the site is still active. Are you having server problems??

    Please respond as I am losing faith that JOtform is stable and reliable enough for my use.

    My Forms JotForm message site div
  • Profile Image
    JotForm Support

    Answered by ardy0689 on January 07, 2014 at 04:35 PM

    We apologize for this inconvenience. Are you referring to this form http://www.jotform.co/form/33466942380863?

    However, I could not replicate this issue. I tested your form and the "Calculate Fields" that you have set is working.

    For Commissioners

     

    For Accomodation

     

    For Summary

     

    For Associates and Observers

     

    All the calculation fields I did check and they are working on its standalone URL. Did you embed this to your website? Can you please give us the webpage link so that we can investigate this on our end?. Please do get back to us so that we can assist you immediately. Thank you

  • Profile Image

    Answered by john.roscoe on January 07, 2014 at 05:12 PM

    Thank you - yes they are all working now but I can assure you that NO calculation fields worked on any form I tested about 3 hours ago! I am still using the standalone URLs and have not installed any on a website yet.

    This is not the first time I have had this happen, which makes me suspect your servers may be causing the problem, and sometimes they are very slow or give a popup message that Jotform is unavailable for a few seconds. Most times response is good. Please note, I am in New Zealand - are you connecting to the same server as I am when testing?  

  • Profile Image
    JotForm Support

    Answered by jonathan on January 07, 2014 at 06:25 PM

    Hi,

    Perhaps there issues that are region specific and you happen to experienced it few hours ago. We apologize for any inconvenience caused.

    But I can assure you now, that all is good.
    We are currently not getting any report of similar issue among the other users at this time.

    It is possible that region/location will differ as to which server you will get connection. Usually, connections are directed to the nearest server available on a region/location.

    We will very much appreciate if you will contact us again anytime in case you encounter similar issue again. We will do our best to attend to you as soon as we can.

    Thanks!

  • Profile Image

    Answered by JLGauntt on January 16, 2015 at 01:17 AM

    I

    'm also having that problem and I'm not in New Zealand.  I can change a field and almost a minute later the calculation finally kicks in
    .
  • Profile Image
    JotForm Support

    Answered by jonathan on January 16, 2015 at 05:47 AM

    @ JLGauntt

    We will resolve your issue here http://www.jotform.com/answers/497353

    Thanks.