What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Doubts on sale January 10

    Asked by economize on January 07, 2014 at 03:17 PM

     

    Hello, good afternoon I received an email from JotForm which has the promotion extendidade January.

     

    My plan is the premium and would like to upgrade to the economic price that is in prmoção is $ 99.15.

     

    Would this be worth?

     

    I can click on email and put my data and automatically be upgraded my account with this value up?

     

    I await a return.

     

    my email is lrcomunicacao@lrcomunicacao.com.br

     

    My account is "economize"

     

     

    Att,

     

     

    Leandro ALmeida

    JotForm email hello my account
  • Profile Image
    JotForm Support

    Answered by EltonCris on January 07, 2014 at 05:17 PM

    Hi Leandro,

    We have just cancelled and processed a partial refund for your premium-yearly subscription. Paypal refund usually takes 5 to 10 business days before it'd reached back to your account.

    To proceed with economy yearly subscription, please use the following URL.

    http://sites.fastspring.com/interlogy/product/jotformeconomy?referrer=economize

    Feel free to let us know here if you have further questions or if you come across any issues with the economy upgrade.

    Thanks and Regards!

  • Profile Image
    JotForm Support

    Answered by EltonCris on January 07, 2014 at 05:21 PM

    @Leandro

    Your premium yearly is near to its end, unfortunately Paypal does not allow us to processed a partial refund. This might be related to their limits for subscriptions older than 60 days. Anyway, you don't need to worry since we made sure your account is fine and active. Please go ahead with the economy subscription to subscribe.

    Regards!