What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My test emails never came through. Why?

    Asked by sandsadmin on January 07, 2014 at 06:04 PM

    My email address and service are working. I confirmed everything is working but I do not get the test emails from the form.

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    JotForm Support

    Answered by TitusN on January 07, 2014 at 07:22 PM


    Thank you for contacting us. 

    Please log out and log back in and run a test email again. 

    At least one email has been sent from your from as a test (we have no recorded bounces to that email), please let us know if you have recieved it. 

    You may also run a test by doing a test submission on your form. 

    Please let us know how we can assist further.