What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms not showing up on my website

    Asked by KoKoButta03 on June 24, 2011 at 05:46 AM

    Good Morning!

     

    I can not see any of the forms I have created for the following website:

     

    www.etdesignproductions.com

     

    I have a form on the Request a Quote page, as well as the Contact Us page. Please advise on how to resolve this issue. Thank you in advance for your help.

     

    Thanks again,

     

    Ko-Ko

    Page URL:
    http://www.etdesignproductions.com/Request%20a%20Quote.html;http://www<br/>.etdesignproductions.com/Contact.html

    Screenshot
  • Profile Image

    Answered by allanftd on June 24, 2011 at 07:13 AM

    Hi Kokobutta03,

    I have tried to view the forms in your website and was able to do so. Kindly try again and let us know if you can now see them also.

    Thank you for using JotForm!

    JOTFORM SUPPORT

  • Profile Image
    JotForm Support

    Answered by mliz on June 24, 2011 at 07:21 AM

    Hello there,

    Sorry but I was not able to replicate the issue mentioned.
    I visited your site using Firefox and IE both the Contact and Request a Quote forms
    were visible. This might be a temporary occurence, have you tried clearing the
    browser's cache and cookies?

    If you are still experiencing this problem kindly let us know the browser name and
    version you are running.

    Contact Us:


    Request a Quote:

     

    Thanks for using JotForm.

    Regards,
    Mliz

  • Profile Image

    Answered by Ko-Ko on June 26, 2011 at 06:40 AM

    Thank you for your response. I tried clearing the browser cache and cookies, as suggested, and am still unable to view my forms. I am using Internet Exploer 9.

  • Profile Image

    Answered by Ko-Ko on June 26, 2011 at 06:42 AM
    Thank you for your response. I tried clearing the browser cache and cookies,
    as suggested, and am still unable to view my forms. I am using Internet
    Exploer 9.

  • Profile Image
    JotForm Support

    Answered by egeg on June 26, 2011 at 07:39 AM

    Hey ko-ko, I was able to recreate your problem and somehow, the script is not able to make the ajax call into the iframe in ie9. IE9 is a fairly new browser so i guess its safe to assume that this is a ie9 related problem. I'm filing a ticket about this, in the mean time, can you check with other browsers to see if you can work things out till we fix this? Thanks.

  • Profile Image
    JotForm Support

    Answered by seyhuns on June 30, 2011 at 03:18 AM

    Ko-Ko,

    Sorry for the late response. We have fixed the problem. You can check your page again.

    Thank you for your patience.

     

  • Profile Image

    Answered by aromatrendz on May 10, 2012 at 12:54 PM

    Hi there,

    I'm also facing the same issue, the form created available for preview in my facebook page.

    But no display on the 'tab'.

     

    www.facebook.com/AromaTrendz

     

    Please assist!

  • Profile Image

    Answered by AtacanC on May 10, 2012 at 02:45 PM

    @aromatrendz

    Can you please open a new thread and share your concern with us?

    Thanks for your cooperation and understanding.