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    Asked on June 03, 2021 at 10:13 PM
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    Answered on June 04, 2021 at 06:11 AM

    I did check your account and found that it is currently suspended. Please note that we have anti-phishing filter which scans all forms. It seems our anti-phishing filter marked one of your email as spam, which triggered your account suspension.

    I have gone ahead and activated your account again. Your forms are back online and should work as expected. Please test your form again and get back to us, if you have any trouble.

    We will wait for your response.

    If you prefer to receive help in your native language, please let us know, and we'll forward your ticket to our Portuguese Support Team.

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    Answered on June 04, 2021 at 09:38 AM

    Olá, Lucas

    A sua conta havia sido suspensa por suspeita de phishing (roubo de dados pessoais) pelo nosso filtro anti-phishing. Seus formulários já estão ativos novamente e devem estar funcionando normalmente.

    Por favor, volte a nos contatar caso verifique alguma anormalidade.

    Obrigado por contatar nosso Fórum de Suporte.