the html edit is not working

  • Profile Image
    mguzmandofic
    Asked on June 24, 2011 at 06:41 AM

    The html edit is not working in my form 11730731516.

    What can I do?

    Thanks

    MG

  • Profile Image
    liyam
    Answered on June 24, 2011 at 07:36 AM

    Hello mguzmandofic,

    Thank you for posting and we apologize for your inconvenience.

    I have submitted a ticket to our developers to let them know of your situation.  We will let you know once this is fixed.

    Thank you for your patience and understanding.

    Sincerely,

    Liyam

  • Profile Image
    allanftd
    Answered on June 24, 2011 at 08:09 AM

    Hi mguzmandofic,

    I went to your form http://www.jotform.com/form/11730731516 and all I saw was a paragraph written in very small letters and words. If the HTML Text Editor toolbar is allegedly not working properly and you know a bit of HTML coding, you can use the HTML Mode instead by clicking the HTML  button in the toolbar. 

    I hope I understood your concern correctly. Let us know if you need further assistance.

    JOTFORM SUPPORT

  • Profile Image
    sozofirm
    Answered on June 24, 2011 at 10:00 AM

    The html edit is not working on all of our jotform paid accounts. We are unable to save a responder email or any other form of email sending the submission back to us.

  • Profile Image
    serkan
    Answered on June 24, 2011 at 10:33 AM

    it should be fixed now. Please refresh the page and try again.

    Thanks for reporting.