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    Error downloading submission on shared submission page

    Asked by sklayman on January 08, 2014 at 06:43 AM


    I have made some of the submission pages public (secured with a password).

    Although I (admin) have no problem in exporting the files (xls,csv,pdf), my partners who got the passwrod and see the submission, while pressing on the export icons - nothing happens (no matter which format they choose)...

    Could you please look into it?



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    JotForm Support

    Answered by ashwin_d on January 08, 2014 at 09:26 AM

    Hello sklayman,

    I'm sorry for the trouble caused to you.

    Upon checking I was unable to replicate the issue you are having currently. I was not able to test your form's shared submission page as it is password protected. I did test this scenario with few of my own forms. 
    I cloned your form, did some test submissions and made the submission page public. Upon checking the submission page, I was unable to replicate the problem. I was able to export the submissions successfully in all formats.
    Please check the shared submission page here:  https://www.jotform.com/submissions/40073434667960?/
    Password: ashwin
    There seems to be some issues with your form's submission records. I would like to test this with your form. If the issue persists, do share the password of your shared submission page and we will take a look.
    Thank you!