- sklaymanAsked on January 08, 2014 at 06:43 AM
I have made some of the submission pages public (secured with a password).
Although I (admin) have no problem in exporting the files (xls,csv,pdf), my partners who got the passwrod and see the submission, while pressing on the export icons - nothing happens (no matter which format they choose)...
Could you please look into it?
- JotForm Supportashwin_dAnswered on January 08, 2014 at 09:26 AM
I'm sorry for the trouble caused to you.Upon checking I was unable to replicate the issue you are having currently. I was not able to test your form's shared submission page as it is password protected. I did test this scenario with few of my own forms.I cloned your form, did some test submissions and made the submission page public. Upon checking the submission page, I was unable to replicate the problem. I was able to export the submissions successfully in all formats.Please check the shared submission page here: https://www.jotform.com/submissions/40073434667960?/Password: ashwinThere seems to be some issues with your form's submission records. I would like to test this with your form. If the issue persists, do share the password of your shared submission page and we will take a look.Thank you!