What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem with a form

    Asked by Manacoach on June 24, 2011 at 09:40 AM

    Hello

     

    I created a form that I put on my website.

    Today a person told me that the form is not on our website, I verify and I see that i cannot open my form.

    On jotform I see that I have 3 subscriptions but I only receive one of these.

    The form is this one: "Formulaire d'inscription suivi pers diff"

    Could you please check that and send me the subscriptions?

    Thank you for your help

    Marjorie

    Assistant

    office@manacoach.com

  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 25, 2011 at 01:49 AM

    Hi Marjorie,

    That particular form was affected by a major security issue that we had about a month ago. A lot of forms were unexpectedly wiped out due to that issue. Our developers have done all means possible to restore the forms that were wiped out, but to no avail.

    According to our higher ups, there is nothing we can do about this problem. We are sincerely sorry about that. For now, we suggest that you re-create your forms. Regarding the submissions - they are already lost and there is no way we can bring them back.

    Please accept our sincerest apologies. Thank you for understanding.


    Neil

  • Profile Image

    Answered by Manacoach on June 28, 2011 at 03:41 AM

    Thank you for your answer.