What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Contine form later option not working

    Asked by PreservationAlliance on January 08, 2014 at 01:12 PM

    I have users reporting that other users are editing their form.

    This is the message I received from a user:

     I am trying to complete a nomination form for a project in Rittenhouse Square, but other people are editing my nomination Kevin Musselman? and the materials aren't saving? This isn't working I need help I don't know how to fix this.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_T on January 08, 2014 at 03:11 PM

    Thank you for contacting us.

    There are two problems:

    1. Session based 'continue later' method is not compatible with the browser storage Autofill 'continue later' method.

    You will need to disable the from Autofill option on your primary form:

    2. Your Email Autoresponder on the registration form has incorrect session link:

    You will need to replace it with the same link as you have on the form Thank You Page:

    If you need any further assistance on this, please let us know. We will be happy to help.

  • Profile Image

    Answered by PreservationAlliance on January 08, 2014 at 04:04 PM
    Great- thanks! I have taken the steps you described below. So, will my
    users still be able to "continue later" - to go back and edit and then
    submit their form later?

    Holly Keefe
    Director of Membership Development
    Preservation Alliance for Greater Philadelphia
    1608 Walnut Street Suite 1300
    Philadelphia, PA 19103
    215.546.1146 x3
    Fax: 215.546.1180
  • Profile Image
    JotForm Support

    Answered by TitusN on January 08, 2014 at 05:16 PM


    Yes, that is confirmed. 

    You may watch a couple of videos to clarity this on this guide as well:


    Please let us know if you need further assistance.