Contine form later option not working

  • Profile Image
    PreservationAlliance
    Asked on January 08, 2014 at 01:12 PM

    I have users reporting that other users are editing their form.

    This is the message I received from a user:

     I am trying to complete a nomination form for a project in Rittenhouse Square, but other people are editing my nomination Kevin Musselman? and the materials aren't saving? This isn't working I need help I don't know how to fix this.

  • Profile Image
    Mike_T
    Answered on January 08, 2014 at 03:11 PM

    Thank you for contacting us.

    There are two problems:

    1. Session based 'continue later' method is not compatible with the browser storage Autofill 'continue later' method.

    You will need to disable the from Autofill option on your primary form:

    2. Your Email Autoresponder on the registration form has incorrect session link:

    You will need to replace it with the same link as you have on the form Thank You Page:

    If you need any further assistance on this, please let us know. We will be happy to help.

  • Profile Image
    PreservationAlliance
    Answered on January 08, 2014 at 04:04 PM
    Great- thanks! I have taken the steps you described below. So, will my
    users still be able to "continue later" - to go back and edit and then
    submit their form later?

    Holly Keefe
    Director of Membership Development
    Preservation Alliance for Greater Philadelphia
    1608 Walnut Street Suite 1300
    Philadelphia, PA 19103
    www.PreservationAlliance.com
    215.546.1146 x3
    Fax: 215.546.1180
    _____
    ...
  • Profile Image
    TitusN
    Answered on January 08, 2014 at 05:16 PM

    Hello, 

    Yes, that is confirmed. 

    You may watch a couple of videos to clarity this on this guide as well:

    http://www.jotform.com/help/227-How-to-Enable-Auto-Fill-Feature-Save-Form-Entries-to-Continue-Later

    Please let us know if you need further assistance.