What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Reports of difficulty registering - the site is rejecting credit cards

    Asked by Manuel Martin  on January 08, 2014 at 01:20 PM

    A student wishing to register for classes used a credit card and was informed that it was not a legitimate number or that particular card could not be used.  This is a card used by a school and was used for other purchases on other sites before and after his attempt to use it on our site, so the card is good and the number is correct.  ??

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    Answered by EliezerN on January 08, 2014 at 03:32 PM

    Could you please let us know if the issue happened when trying to upgrade a Jotform account? or did it happen to one of your form users while filling out your form? If that happened to one of your form users trying to filling out a form, kindly share with us the URL of the form wich presented the issue so that we can further investigate.

    Please let us know so that we can give you the correct assistance.


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    Answered by EliezerN on January 08, 2014 at 05:29 PM


    Kindly resend your reply as it did not reach us, please use this link: http://www.jotform.com/answers/314446