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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is getting an error when submitted.

    Asked by acmegift on January 08, 2014 at 02:22 PM

    I've created a form for customers to order product, but when the form is filled out with payment information, the user is given an error with a prompt to "Fix It Here" which links you back several pages in navigation. What is the error and how can I resolve it so customers can submit payments successfully?

    Page URL:
    http://www.shopthread.com/pages/acme-custom-canvas

    product and
  • Profile Image

    Answered by jedcadorna on January 08, 2014 at 04:21 PM

    Hello,

    Thank you for contacting us. Does your error looks something like the image below? If this is the error I believe this is due to invalid Credit Card being supplied. Haven't really tried to an actual Credit Card number but I cloned your form and made a submission without the Credit Card section and I don't see any error. Please make sure that the number being supplied is correct.