What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I specify which email address receives notifications for individual forms

    Asked by kylewparker on January 08, 2014 at 03:34 PM

    I'm trying to set up a form that, when submitted, only sends notifications to a specific email address (NOT my default address in my profile).  When I attempt to do this through the Email Alerts tab, it sends the test email to my default address instead of the one I specified

    Thank you

    email email alerts
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 08, 2014 at 05:05 PM

    Test emails will be sent to the default email address, always. To really test a form with a custom email address, you must fill the form out and submit it

    To change the email address, select and click your "Notification"


    Click on "Reply-To and Recipient Settings" button (third from the right along the bottom)
    Make sure that you update the recipient address and that none of fields shows "Please Select"
    For further assistance on regards to this question, let us know. Otherwise open a new thread for unrelated questions and we will be glad to assist you