Unable to view photo uploads from forms.

  • wibettyboobs
    Asked on June 07, 2021 03:49 PM

    Good afternoon. The past couple weeks my jotform it's allowing people to upload photos but I have never been able to open them up. What do I need to do to be able to open them up? Is there something wrong on my end? Please help me to fix this issue. Thank you very much and have a great day.


    Jotform Thread 3145452 Screenshot
  • Laura JotForm Support
    Replied on June 07, 2021 09:02 PM

    Hi Betty,

    May I ask you to uncheck these settings from your account, and try to view the uploaded photos after that?

    1623114101 60bec175a68e2 require login t Screenshot 10
    You can find the settings on this page:

    Let us know if that would not help, and we will investigate further what could be causing the issue.