Card Form embedded as script keeps moving down indefinitely when you start filling

  • Profile Image
    EidonTech
    Asked on June 08, 2021 at 01:40 PM
    Screenshot
  • Profile Image
    EidonTech
    Answered on June 08, 2021 at 01:43 PM

    I don't know what happened with what I wrote.

    Anyway, this keep scrolling down on my phone and laptop. Every time I click start and next to the first card, the form start scrolling down none stop. I don't know why it keeps doing that. By the way, this isn't a new form and that never happened before.

  • Profile Image
    EltonCris
    Answered on June 08, 2021 at 09:23 PM

    We are truly sorry about that. That's indeed a weird issue and I was also able to replicate it in a cloned version of your form embedded as a script on my clean HTML page here https://shots.jotform.com/elton/embedded_script_card.html. I have now escalated this to our developers. Once this is fixed, we'll inform you here.

    20210609092105dd.gif

    For now, this could also be a permanent solution, you may re-embed your form using iframe embed code. This should not have that problem.

  • Profile Image
    EidonTech
    Answered on June 10, 2021 at 11:35 AM

    Ok, could you let me know when this issue get solved? Thanks!

  • Profile Image
    FelipeSantana
    Answered on June 10, 2021 at 04:25 PM

    Hello @EidonTech,

    Yes, as soon as we receive a solution from our backend team, we will make sure to inform you immediately via this support ticket. Feel free to ask for updates using this ticket as well.

    Also, I would just like to reiterate the alternative solution my colleague provided. When using the iframe embed code this infinite scroll issue does not occur. Please give the iframe embed code a try and let us know if it works for you.

    Related User Guide - https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

  • Profile Image
    EidonTech
    Answered on June 11, 2021 at 10:23 AM

    @FelipeSantana ,


    I'm using the iframe solution for now until you fix the issue.


    Thanks!

  • Profile Image
    Tommaso_F
    Answered on June 14, 2021 at 09:01 AM

    Hello there,
    I have moved your question to a different thread and soon we will reply to you here
    https://www.jotform.com/answers/3159112

    Best regards.