What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Trying to cancel paid subscription. Not working?

    Asked by quantifize on January 09, 2014 at 10:35 AM

    I was using the $10/month subscription, but no longer have the need since emails are decreasing. I am trying to downgrade to the free version. However, the cancellation is not taking. Please advise! 

    Screenshot
    Emails cancellation month subscription
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 09, 2014 at 12:06 PM

    Your paid subscription is already canceled, your user quantifize is scheduled to get back to free on
    Date: 2014-02-04