I still see 730 GB of file uploads after deleting the submissions

  • fondoesperanza
    Asked on June 9, 2021 at 11:15 AM

    Hello! I deleted 77 thousand submission yesterday, there is nothing on the trash. but today the stored number shows the same number 730 GB. Why?

    Can you help us? Thanks

    Hola ayer eliminé uno 77 mil respuestas. no hay nada en la papelera. Pero hoy en Almacenamiento no bajó, sigue mostrando 730 GB

  • Welvin Support Team Lead
    Replied on June 9, 2021 at 4:14 PM

    That's a lot :) I've refreshed it. It is now 159.62 GB.

    Thanks

  • fondoesperanza
    Replied on June 9, 2021 at 4:34 PM

    thanks! for next time I have to write again? or just wait 1 hour? how much? I really sure this wan'st my cache

  • Welvin Support Team Lead
    Replied on June 9, 2021 at 5:44 PM

    It is usually instant, but if not, it should be within a few minutes for large file uploads. If not, it's best to contact us so that we can reset it right away. Clearing your form caches may also work.

    https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache