I still see 730 GB of file uploads after deleting the submissions

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    fondoesperanza
    Asked on June 09, 2021 at 11:15 AM

    Hello! I deleted 77 thousand submission yesterday, there is nothing on the trash. but today the stored number shows the same number 730 GB. Why?

    Can you help us? Thanks

    Hola ayer eliminé uno 77 mil respuestas. no hay nada en la papelera. Pero hoy en Almacenamiento no bajó, sigue mostrando 730 GB



    This is a re-post of a comment on How to Delete Form Submission Data

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    Welvin
    Answered on June 09, 2021 at 04:14 PM

    That's a lot :) I've refreshed it. It is now 159.62 GB.

    Thanks

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    fondoesperanza
    Answered on June 09, 2021 at 04:34 PM

    thanks! for next time I have to write again? or just wait 1 hour? how much? I really sure this wan'st my cache

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    Welvin
    Answered on June 09, 2021 at 05:44 PM

    It is usually instant, but if not, it should be within a few minutes for large file uploads. If not, it's best to contact us so that we can reset it right away. Clearing your form caches may also work.

    https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache